Antivirus 360

hey everybody, just got rid of antivirus 360. it took A LOT. i’d like to emphasize that fact. bleepingcomputer.com helped me a lot, but you have to manually go into your regedit and then find the entries that av360 added. and btw, antivirus 360 is a virus/trojan disguised as an antivirus software.

so, in order:

0. download malwarebytes malware remover, spybot search and destroy, and security task manager. these are all available for free download from download.com

as soon as the downloads finish:

1. disconnect from the internet, make sure you have no wireless turned on as well to isolate it. start the task manager (ctrl alt del) and sort by name. end the process of antivirus 360 and/or av360.

2. go open bleepingcomputer.com on another computer and search for antivirus 360. open up that page. (if you don’t have another computer to do this on, open this page up before you disconnect from the internet)

3. delete all the files that it says to on bleeping computer. these include the .lnk files and “shortcuts” on the desktop as well as everything related to av360 and antivirus 360 in the start menu.

4. after you’ve deleted all of those, go into the registry. this will require you to go to run -> regedit.
*BE VERY CAREFUL HERE. IF YOU DELETE THE WRONG REGISTRY KEYS, YOU CAN MESS UP WINDOWS LIKE CRAZY*

5. when you’ve deleted all the registry keys they say to on bleepingcomputer.com, install spybot search and destroy and the malwarebytes. as soon as they are installed, update both of them with all the updates possible. spybot should be at least 1.6 now.

6. after all the updates finish, run spybot search and destroy. while that is running, run malwarebytes. just start with a quick scan. these will both take around 15-30 min (spybot may take up to an hour depending on how much data you’ve got. spybot took me around 25 min and i’m working with about 160 gb for a benchmark)

7. they will both find stuff guaranteed. probably a lot of virtumonde stuff, s&d will come up with plenty of tracking cookies, don’t worry about those. as soon as spybot finishes, click the “fix all problems” button at the top of the window. do the same with malwarebytes. when youve fixed all the problems in both, malwarebytes will ask you to return to the main menu and it may also ask to restart your computer. don’t restart until spybot has finished.

8. once everthing in both has finished and you’ve fixed all the problems, restart your computer. once it’s booted up again, run spybot. after that’s started, open up malwarebytes. this time though, we’re going to run a full system scan.

9. while this is going on, remember the security task manager that you downloaded? go to that and install it. it’s essentially a task manager (what comes up when you do ctrl+alt+del) that doesn’t suck horribly. after this is installed, run it. it’ll open up and not do anything for a bit. it’s finding everything on your system that is trusted and then finding everything that is running. it will then arrange them in order of what it thinks is most dangerous to least dangerous. just because it’s got a high rating doesn’t mean it’s bad. in fact, they gave my keyboard a rating of 100 lol

10. anyway, what you need to do is sort the list by type and then scroll until you are looking at the internet processes. there will probably be around 10 of them. look through them for ones with a bunch of random letters with a danger rating around 60 or so. they will be a bunch of random letters.dll or .exe in the bottom pane, on the left it will say manufacturer, description, etc. under description it will say browser extension or browser helper object. type will say internet, hidden. under start it should say when internet explorer starts. a lot of the stuff in the window on the right side of the bottom pane will be vague and non-specific. these traits should all be associated with the random letter, internet, dlls. remove all processes with these traits. it will place them in a quarantine folder. select any option to completely delete them.

11. after you kill these hidden processes, go to your recycling bin and empty it.

12. restart your computer and then run spybot and run malwarebytes full scan one more time. when they finish, fix any problems and run it til they both come up clean twice in a row. restart once more and then you should be good.

plug in your internet and open internet explorer. go to google and see if anything comes up with antivirus 360 in it. like a big yellow box saying “google tip: blah blah blah antivirus 360 blah blah blah” if it doesn’t come up you have successfuly gotten rid of it. if not, you’ve got more work to do, including uninstalling and reinstalling internet explorer. unfortunately, if you’ve been getting automatic updates, you’ve gotten service pack 3, which means that you cannot uninstall internet explorer. THEREFORE, you have to uninstall service pack 3. this entails:

control panel-> add or remove programs. after the list populates, select the box that says include udpates at the top of the window. scroll down to service pack 3 and click remove. uninstall it. it will guide you through what to do. you’ll have to restart your computer again. when it is rebooted, uninstall internet explorer in the same way as we did with service pack 3. reinstall internet explorer and go to google to see if it worked. if it did, connect to the internet and reinstall service pack 3.

if this did not work however, go back to step 1 and see if everything here has been completed. if so, the culprit is probably those random letter dlls in the security task manager.

this will kill it completely. there’s also something like virus protector 2008 or something along those lines. i believe this downloads along with av360. this has been a particularly difficult virus to remove, so if you get it out, kudos!

make sure you’re virus definitions are up to date as well as any other security programs you have. you can accomplish this by looking down in the bottom right corner by the clock and right click on your antivirus and any other security programs and select the update option. you’ll have to have your internet plugged in again. this about does it. UPDATE ALWAYS!! turn automatic updates from microsoft on as well

good luck everyone

andrew

1. Download Malwarebytes’ Anti-Malware (mbam-setup.exe) and save it on your Desktop.
2. After downloading, double-click on mbam-setup.exe to install the application.
3. Follow the prompts and install as “default” only
4. Before the installation completes, check on the following prompts:
– Update Malwarebytes’ Anti-Malware
– Launch Malwarebytes’ Anti-Malware
5. Click “Finish.” Program will run automatically and you will be prompt to update the program before doing a scan. Please update.
6. Scan your computer thoroughly.
7. When scanning is finished click on the “Show Results”
8. Make sure that all detected threats are marked, click on Remove Selected.
9. Restart your computer.

Note: Some malware may prevent mbam-setup.exe from downloading and running. You can download and rename this program from a different computer before running it on infected system.

Hi everyone…I’m having a big problem with Antivirus 360..when i saw the threats yesterday on my PC I thought it was important to install Antivirus 360 so now I have problem of removing it…but the worst is that i can’t surf in the internet more then 20 sec. because of message that doesn’t allow me to continue…any suggestions? thanx a lot and sorry for my poor English

this virus is horrible. I got it 4 days ago and I cannot get rid of it…Microsoft Tech support did not help, infact I have a feeling they made it worse. I cannot even seem to access my desktop or view any of my icons. Therefore, I cannot install/uninstall or anything. Please help someone it would be really helpful.

Before all my icons vaished I did download Malwarebytes, went through that whole process (listed above) and found over 100 infected items, and the next day my screen went BLUE with some error messages…..I ran Malware bytes again (all of this done on SAFE MODE) found 10 items infected, restarted and then say my beautifulm desktop for the last time before a BLUE screen appeared. Call again, downloaded something called “CompleteFix” I’m not to sure about the name which was supposed to totally remove any infections etc…and while it was running its fixes my computer stalled and I had to manually restart it which disrupted the whole pointm of the program. Now I am stuck with nothing, no desktop, icons, internet, and files.

Karen go to tool bar and click on Tool and then go to internet options and the click on the tab that says advance and then scroll down to almost the bottom and find Phishing Filter and put on disable till you are able to fix the antivirus 360 problem. Then you can turn it back on….

Amy..the same thing happened to me, but I did not download any of those malwares. I tried McAfee and Norton and now I cannot get the computer past the desk top picture. I have no icons, nothing. Did you get any help??

Amy…i have been able to get back into my system by pushing ctrl-alt-delete when the screen is blank and the task manager pops up. Click on file and it will have a prompt to run. YOu can go right from there to the interent. Goodluck. I am still working away at it.

i want get a license key

i whant my cumputer to be fast

Only one person mentioned safe mode…you have to run the maleware program in safe mode!!! Reboot your PC and hit F5 as it is starting up then select safe mode from the list of options that comes up.

thanks post @1 … finally i got rid from Antivirus 360 :) thanks

ally
Did you get rid of it by following post 1 exactly?
Did you run in safe mode like # 12 mentions?

I’m in the same rut as poor Amy. No access to desktop items including getting into regedit or even the command lines.
I don’t know if Amy is also having this issue…but after I get to my desktop (with no icons) after about 2 minutes it kicks me to my log out screen and has Administrator. So you click on that it says Loading Personal Settings and flashes to my desktop (still with no icons) for about a second and then goes back to the Administrator screen and then says Saving Personal Settings.
I’m at a loss and I think I’m just going to have to re-format…which normally would be ok except I don’t have any of the recovery CDs as I got my computer second hand.
If anyone has any new ideas I’d love to hear them…
Please repost if you solved your problem!

Thanks

Kimberlee

I have antivirus 360 and I cant remove it because I cant connect to the internet ..everytime I try it says “internet explorer has stopped working” I am using my work computer to look on the web for suggestions..but most of them involve downloading things and I have no internet access

Valerie, If you cannot connect to internet, better download it from another computer and run it from a USB drive of CD.

I found the soulution! All I did was backed up everything on my computer, and restored it completly!!! It works like a dream now and I also purchased an Anti-virus program. Hope this helps!