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FOLLOW THESE STEPS:
1. Download the
FixBmalE.exe file from Symantec.
2. Save the file to a convenient location, such as your Windows
desktop.
3. Close all the running programs.
4. If you are on a network or if you have a full-time connection to
the Internet, disconnect the computer from the network and the Internet.
5. If you are running Windows Me or XP, turn off System Restore.
For instructions on how to turn off System Restore, read your Windows
documentation, or one of the following articles:
•How
to disable or enable Windows Me System Restore
•How
to turn off or turn on Windows XP System Restore
6. Browse the downloaded FixBmalE.exe file.
7. Double-click the FixBmalE.exe file to start the removal tool.
8. Click Start to begin the process, and then allow the tool to
run.
NOTE: If you have any problems when you run the
tool, or it does nor appear to remove the threat, restart the computer in
Safe mode and run the tool again.
9. Restart the computer.
10. Run the removal tool again to ensure that the system is clean.
11. If you are running Windows Me/XP, then reenable System Restore.
[how to]
12. If you are on a network or if you have a full-time connection
to the Internet, reconnect the computer to the network or to the Internet
connection.
Run LiveUpdate to make sure that you are using the most current virus
definitions.
When the tool has finished running, you will see a
message indicating whether the threat has infected the computer. The tool
displays results similar to the following:
Total number of the scanned files
Number of deleted files
Number of repaired files
Number of terminated viral processes
Number of fixed registry entries
For a more detailed instructions for non-technical persons. Please visit
the
Symantec Security Response
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