Spyware-Virus Files and Process

1. Temporarily Disable System Restore (For WinXP only)
- On the Desktop, Right Click on My Computer
- Select the System Restore Tab
- Mark the “Turn Off System Restore” to disable and UnMark to Enable
- Click Apply on the Bottom of the Dialog Box to save the settings.
- A message “This deletes all existing restore points” will appear, click Yes to disable.
- Click OK.
Note: System Restore must be enabled after cleaning process.

2. Reboot computer in SafeMode with Netoworking
- During BootUp (just before Windows Start) process Press F8 continuously until selection appears
- Use Arrow Up+Down to select SafeMode with Networking on the selections menu.

3. Download and scan with Ewido
- Download Ewido Micro Scanner.
- It will download Signature Database before scanning
- When update is completed, disconnect computer from Internet (Turn Off Modem or unplug RJ45 jack)
- Click “Start scan” to begin. It may take time for the process to finished
- When finished scanning, click “Save Report” this will be used later as a reference when modifying registry. Save Ewido report on your Desktop
- Click “Remove Infection” to delete infected files. Do not close the Ewido Micro Scanner yet.

4. Perform Disc Cleanup
- Go to Start > All Programs > Accessories > System Tools > Disc Cleanup
- It will scan for files.
- When prompted for files to delete, check all and click OK. Press Yes for confirmation

5. Delete/Modify any values added to the registry.
- Click Start > Run
- Type regedit on the field
- Click OK.
Navigate to and delete the values:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Values: On the right pane, check any values or data that are related to .exe and .dll files detected earlier by the Ewido Scanner. Please use Ewido report as reference.
- Also, delete entries that contains malicious files:

• iloveher.exe

- Exit registry editor when done.

6. End running process
- Press Ctrl+Alt+Del
Note: If Windows Task Manager is disabled please see option below to enable it.
- Go to Process Tab
- End the process of the .exe and .dll files that were detected earlier by Ewido Scanner if present. End also process that contains malicious files stated above

7. Search and delete malicious files:
- Go to Start> Search
- Click All files and folders
- Input the malicious files filename on the “All or part of the filename” field.
- Click Search to begin
- If found, right-click on the file and Delete
- Search and delete malicious files one-by-one

8. Delete hidden and autorun files
- Go to Start > Run > type cmd in the field
- A command prompt will appear
- Type cd\ [Press Enter]
- Type dir/ah [Press Enter] (This will display hidden malicious and autorun files)
- Type edit C:\autorun.inf
- Text editor will appear and reveal the contents of the autorun file. Take note on the .exe that was called to automatically run. Example: open=filename.exe
- Exit Text editor
- Still at the command prompt (C:\>), type “ATTRIB”. It will list files with corresponding attributes. Usually files of Downloader.Agent has an attribute of SHR.
- Type “ATTRIB -S -H -R C:\filename.exe” (Where filename.exe is the file that was called in the autorun.inf file)
- Type “ATTRIB -S -H -R C:\autorun.inf”
- Type “del filename.exe”
- Type “del autorun.inf”
- Type “ATTRIB” again to see if the two files are deleted
- If clean, type “Exit” to close command prompt window

9. Scan again with Ewido
- While Ewido Micro Scanner is still open, clcik “Start a new Scan” to perform another scan and delete any infected files found.

10. Restore Internet Explorer default page
- Go to Start > Run> type gpedit.msc and click OK
- Navigate to User Configuration / Administrative Templates / Windows Component / Internet Explorer
- Click “Disabled changing home page settings” and set to Disabled
- Exit Group Policy Editor
- Open Internet Explorer
- On the Menu, click Tools > Internet Options
- On General tab, set to Use Default or enter URL of your desired website

OPTIONS:

Enable Task Manager
1. Click Start > Run
2. Enter gpedit.msc in the Open box and click OK
3. In the Group Policy settings window:
- Select User Configuration
- Select Administrative Templates
- Select System
- Select Ctrl+Alt+Delete options
- Select Remove Task Manager
- Double-click the “Remove Task Manager” option
- Set to Disabled

4. Exit the Group Policy Editor

Jonathan, Are you using Dial-up? I guess you have to try it in Normal mode.

good day….
if i will follow this process, will my files will be lost?.. casue i have some important files…
thankyou

Joey, since your C drive is clean. Update your antivirus and scan other drives.

Alex, no it will not harm other files.

Chenyl, in procedure 8, you should see what file is being called. Maybe the file you wanted to delete is in other folder or maybe it is calling a different file other than iloveher.exe. Read the contents of autorun.inf file

Hi i also tried doing the suggested steps; however, the virus keeps on coming back whenever i open my computer… but the thing is that i cannot do step 10 because my computer keeps on hanging whenever I go to the Administrative template… is this step crucial in removing iloveher.exe? your help will be very much appreciated!thanks

Sir, I can’t open my task manager. I followed the procedure you’ve stated above. Im using vista on my laptop. Is there any way I can go to process?

below is the simple procedure in removing say no drug display or iloveher.exe

booth computer to safe mode. do this by pressing f8 when the computer is restarting.

type cmd on run, it will bring to command prompt

1. type attrib -s -h -r iloveher.exe then enter
2 .type attrib -s -h -r autorun.inf then enter
3 .type del iloveher.exe then enter
4 .type de autorun.inf the enter

do this on the all the drives as well as at c:\windows/system32

then type msconfig to run command

uncheck the iloveher.exe on the start-up