Comments on: Trojan-BNK.Win32-Keylogger.gen

By: Dave

Dave — Sun, 01 Jan 2012 21:14:36 +0000

Used another computer to dl malware bytes. Saved to thumb drive. Inserted thumb drive into infected computer. Ran malware bytes setup file as administrator. It installed MB, ran a scan, found the annoying spyware, and removed it. Restarted computer and I was good to go in 5 minutes. Thanks all!

By: Kenneth

Kenneth — Sat, 31 Dec 2011 14:05:00 +0000

James,

I don’t know you, but “love you man!” I followed your instructions and 5 minutes later the problem was gone. Thanks for sharing.

Kenneth

By: jennifer

jennifer — Wed, 21 Dec 2011 06:39:34 +0000

I followed Jerry’s and works now. thanks

By: jennifer

jennifer — Wed, 21 Dec 2011 06:11:37 +0000

I went to safe mode and click the restore…it did not come up anything for me to the restore point. Anyone has suggestion? Thanks.
(note: mine is window vista)

By: Chuck

Chuck — Tue, 20 Dec 2011 22:55:26 +0000

If the virus blocks MalwareBytes or other tools that you may try to use to remove them, try running those programs under “Run as Administrator”. That is how I got it to work on Windows Vista.

By: Jerry

Jerry — Fri, 16 Dec 2011 21:29:52 +0000

My Windows Vista32 got this nasty Trojan-BNK.Win32.Keylogger.gen bug, and it was a real pain! I looked-up the Trojan on the Internet using one of my old dial-up systems, and the suggestion that James made in his 1 April 2010 comment worked like a charm, TWICE. You see, I was not sure what site gave it to me and sure enough, I got it a second time. The procedure of restoring the system while in safe mode works great! Wish I had read James comment sooner. In summary, I was able to restart my computer, and while it was booting up, I continued to press F8 so that the menu to run in Safe mode came up. I then found the Restore System choice and entered it, and picked a restore point a few days earlier (certainly before the Trojan appeared.) In fact, I am writing this response on the computer that was previously infected. After the computer was operational, I ran my anti-virus and spyware/malware software — just to be on the safer side.

By: Sheryll

Sheryll — Tue, 02 Aug 2011 03:29:12 +0000

I could not open any web page in IE8 and had not previously downloaded Malware-Bytes on the infected computer. I went to Control Panel and created a new User Account as an administrator, restarted the computer and signed on as the new user I then opened IE and the fake pop-ups did not appear. I was able to download Malware-Bytes and installed it and then ran the scan and cleaned off the mess. Back up and running fine now. Hope this will help someone.

By: Smithers

Smithers — Thu, 30 Jun 2011 02:03:32 +0000

I did the James simple Restore point technique.. astonishingly for such a mild-Trojan, it actually worked. but looking at the bright side of the situation, as annoying as it may be. better a fake Trojan than a real one. I’m really relieved and thanks for the solution James and Mike and others.

By: Linda

Linda — Thu, 30 Jun 2011 00:48:18 +0000

I used it today on my husband’s work PC via thumb drive. The pop up kept coming but I had to just keep closing them and clicking on the downloads .exe that I needed to open and run (rkill.exe) and it’s all going well now. Good luck everyone!

By: Holly

Holly — Mon, 27 Jun 2011 08:07:13 +0000

I cant restore to a previous point apart from yesterday and i already had the bug then?

Malwarebytes picks up 1 bug when i scan, i delete it, run it again and nothing comes up, and then on a restart its back?

Please help.