FBI Online Agent – MoneyPak Malware
FBI Online Agent malware blocks your access to the computer and demand for $200 payment. Remove this ransom program by downloading suggested tool and following the guide on this page.
FBI Online Agent that demands Moneypal payment to unlock your computer is a virus. This malware is part of a Trojan.Ransomlock.R family. It is common to many computer users to download free programs, so, malware authors are taking advantage of this habit. Files of FBI Online Agent MoneyPak virus are embedded into these free programs.
Once it is executed, the malware instantly blocks the desktop and issue a warning stating “FBI Online Agent has blocked your computer for security reason”. The alert contains several possible violations you have committed online. It demands for payment of $200 as a fine and require that you use Greendot MoneyPak voucher code to transact.
To further scare victims, the desktop warning assigns case number per user. It also includes tracking time and demands that you make the payment within 24 hours after receiving this notice.
You must understand that FBI Online Agent MoneyPak is a malware. Its goal is to scare victims to force them into paying for a penalty for online crime that they did not commit. It attempts to swindle you by pretending to be from an authority or government agency.
Computer may remain lock until you have purchase the MoneyPak code. However, in the instructions below, you will learn that there are ways to remove the fake FBI Online Agent without spending for a penalty that it insists.
Screenshot Image of Fake FBI Online Agent:
How to Remove FBI Online Agent – MoneyPak Malware
Option 1 : Manually deleting FBI Online Agent – MoneyPak Malware files and data
Malware of this kind usually disables Internet access and prevent execution of installed programs. This is the reason why we recommend manual removal as the first option. You may however skip this step if you are worry of deleting files in the system. Accidental deletion of legitimate files may lead to Windows malfunction, so, please be very cautious with these steps.
Start Windows in Safe Mode
1. First thing you should do is reboot the computer in Safe Mode to avoid FBI Online Agent – MoneyPak Malware from loading at start-up.
NOTE: You will need to PRINT or BOOKMARK this procedure, as we have to restart the computer during the removal process.
To start Windows in Safe Mode, please do the following:
a. Remove all media such as floppy drive, cd, dvd, and USB devices. Then, restart the computer.
b. Before Windows begins to load, press F8 on your keyboard.
c. It will display the Advanced Boot Options menu. Select Safe Mode.
d. Windows will now start in Safe Mode and at the same time will load necessary drivers so that you can access the Internet.
Delete files dropped by FBI Online Agent – MoneyPak Malware
2. Go to Start, type %appdata% in the search box and press Enter on your keyboard. This will open the invisible folder called AppData where some files of FBI Online Agent – MoneyPak Malware are stored.
3. Next, proceed to the folder Roaming > Microsoft > Windows > Start Menu > to see the shortcut link that calls the ransom program each time you start Windows. Delete the said file.
4. Go to Start, type userprofile in the search box and press Enter. This will open a folder that contains other files of FBI Online Agent – MoneyPak Malware.
rool0_pk.exe, azwaax.exe, deo0_sar.exe, g7i0ol_kaz.exe or any similar files
Remove FBI Online Agent – MoneyPak Malware start-up entry with MSCONFIG of Windows
6. Go to Start, type msconfig in the search box and press Enter on your keyboard. System Configuration window will open.
7. Click on Startup tab. You will see a list of programs that runs when Windows starts. Disable the entry that belongs to the virus by removing the check mark beside the item. Click OK to save the setting. Refer to the image below.
Run Anti-malware scan to check and delete other threats
8. Download the Removal Tool and save it on your Desktop or any location on your PC.
9. When finished downloading, locate and double-click on the file to install the application. Windows' User Account Control will prompt at this point, please click Yes to continue installing the program.
10. Follow the prompts and install with default configuration.
11. Before the installation completes, check prompts that software will run and update on itself.
12. Click Finish. Program will run automatically and you will be prompted to update the program before doing a scan. Please download needed update.
13. When finished updating, the tool will run. Select Perform full scan on main screen to check your computer thoroughly.
14. Scanning may take a while. When done, click on Show Results.
15. Make sure that all detected threats are checked, click on Remove Selected. This will delete all files and registry entries that belongs to FBI Online Agent – MoneyPak Malware.
16. Finally, restart your computer.
Note :You may skip Option 2 if you have successfully removed the virus using the procedures above. We highly suggest you to proceed to Additional Scans below.
Option 2 : Remove FBI Online Agent – MoneyPak Malware instantly with this Rescue Disk
This procedure requires a tool from Kasperky. Thus, it requires Internet access to download the files. If the virus blocks your Internet access, you have no other choice but to execute this guide from another computer.
Download Kaspersky Rescue Disk
1. Download the ISO image of Kaspersky Rescue Disk 10 (kav_rescue_10.iso) from this link.
2. Download the Kaspersky Rescue Disk Maker (rescue2usb.exe) from this link.
Create A Bootable USB Drive
3. Insert a clean USB flash drive to available slot. To record the ISO file and create a bootable USB drive, double-click on rescue2usb.exe. It will extract the files and create a folder called Kaspersky Rescue2Usb.
4. Kaspersky USB Rescue Disk Maker should run after the extraction. If not browse the Kaspersky Rescue2Usb folder and run the rescue2usb file.
5. From Kaspersky USB Rescue Disk Maker console, click on Browse and locate the file kav_rescue_10.iso.
6. On USB Medium, select the USB drive you wanted to make as bootable Kaspersky USB Rescue Disk. This will become a bootable virus scanner.
7. Click in Start to begin the process.
8. When the process is complete, it will display a notification message. Your tool to remove FBI Online Agent – MoneyPak Malware is now ready.
Boot The Computer From The USB Kaspersky Rescue Disk 10
9. Since FBI Online Agent – MoneyPak Malware uses a rootkit Trojan that controls Windows boot functions, we need to reboot the computer and select the newly created Kaspersky USB Rescue Disk as first boot option. On most computers, it will allow you to enter the boot menu and select which device or drives you wanted to start the PC. Refer to your computer manual.
10. If you successfully enters the boot menu, choose the USB flash drive. This will boot the system on Kaspersky Rescue Disk. Press any key to enter the menu.
12. It will display End User License Agreement. You need to accept this term to be able to use Kaspersky Rescue Disk 10. Press 1 to accept.
13. The tool will prompt for various start-up methods. We highly encourage you to choose Kaspersky Rescue Disk Graphic Mode.
Remove FBI Online Agent – MoneyPak Malware Using Windows Unlocker
14. Once the tool is running, you need to run WindowsUnlocker in order to delete registry that belongs to FBI Online Agent – MoneyPak Malware. On start menu located at bottom left corner of your screen, select the K icon or select WindowsUnlocker if it is present on the Menu.
15. Select Terminal from the list. A command prompt will open.
16. Type windowsunlocker and press Enter on your keyboard.
17. From the selection, choose 1 - Unlock Windows to remove FBI Online Agent – MoneyPak Malware. Use up/down arrow on keyboard to select and press Enter.
18. This utility will start removing any components that blocking you from accessing the computer. It will display a log file containing actions performed on the infected computer like deleted infected file and removed registry entries.
19. After removing components of FBI Online Agent – MoneyPak Malware. You need to scan the system using the same tool. On start menu, select Kaspersky Rescue Disk.
20. Be sure to update the program by going to My Update Center tab. Click on Start update.
21. After the update, go to Object Scan tab and thoroughly scan the computer to locate other files that belong to FBI Online Agent – MoneyPak Malware.
22. Restart the computer normally when done.
Additional anti-virus and anti-rootkit scans
Ensure that no more files of FBI Online Agent – MoneyPak Malware are left inside the computer
1. Click on the button below to download Norton Power Eraser from official web site. Save it to your desktop or any location of your choice.
4. Once the file is downloaded, navigate its location and double-click on the icon (NPE.exe) to launch the program.
5. Norton Power Eraser will run. If it prompts for End User License Agreement, please click on Accept.
6. On NPE main window, click on Advanced. We will attempt to remove FBI Online Agent – MoneyPak Malware components without restarting the computer.
9. On next window, select System Scan and click on Scan now to perform standard scan on your computer.
10. NPE will proceed with the scan. It will search for Trojans, viruses, and malware like FBI Online Agent – MoneyPak Malware. This may take some time, depending on the number of files currently stored on the computer.
11. When scan is complete. All detected risks are listed. Remove them and restart Windows if necessary.
Remove the Rootkit Trojan that installs FBI Online Agent – MoneyPak Malware
For automatic removal of rootkit Trojan using a free tool, you can refer to this guide. Download the tool and carefully follow the instruction.
1. Click on the button below to download the file FixZeroAccess.exe from official web site. A new window or tab will open containing the download link.
2. Close all running programs and remove any disc drives and USB devices on the computer.
3. Temporarily Disable System Restore if you are running on Windows XP). [how to]
4. Browse for the location of the file FixZeroAccess.exe.
5. Double-click on the file to run it. If User Account Control prompts for a security warning and ask if you want to run the file, please choose Run.
6. It will open a Zero Access Fix Tool End User License Agreement (EULA). You must accept this license agreement in order to proceed with rootkit removal. Please click I Accept.
7. It will display a message and prepares the computer to restart. Please click on Proceed.
8. When it shows a message about 'Restarting System' please click on OK button.
9. After restarting the computer, the tool will display information about the identified threats. Please continue running the tool by following the prompts.
10. When it reaches the final step, the tool will show the scan result containing deleted components of FBI Online Agent – MoneyPak Malware and other identified virus.
Alternative Removal Procedures for FBI Online Agent – MoneyPak Malware
Option 1 : Use Windows System Restore to return Windows to previous state
During an infection, FBI Online Agent – MoneyPak Malware drops various files and registry entries. The threat intentionally hides system files by setting options in the registry. With these rigid changes, the best solution is to return Windows to previous working state is through System Restore.
To verify if System Restore is active on your computer, you can type system restore into the Start menu search box. Typing rstrui on the same box and pressing Enter also opens this function.
If previous restore point is saved, you may proceed with Windows System Restore. Click here to see the full procedure.
Troubleshooting Guides
Did FBI Online Agent – MoneyPak Malware blocks your Internet access?
It is usual that rogue program prevents user from downloading removal tools from the Internet. Thus, infected computer may be denied to access the Internet by making changes to computer's proxy, DNS, and Hosts file. To fix Internet connection problem, follow these steps:
1. Download the free program called MiniToolBox. Click the button below to begin. Save the file on your hard drive or preferably in your Desktop.
2. Close all running Internet browser and double-click on the file to run. It opens a window showing a list of features.
3. Make sure that you have a check mark on the following items : Flush DNS, Reset IE Proxy Settings, and Reset FF Proxy Settings.
4. Click on the GO button to start the process. The program automatically closes and displays a text file for your reference.
5. If the above solution does not work, you may try other method like fixing a virus-blocked Internet access. Make sure that your hosts file is free from any malicious entries. View steps in cleaning Windows host file.
Ways to Prevent FBI Online Agent – MoneyPak Malware Infection
Here are some guidelines to help defend your computer from virus attack and malware activities. Being fully protected does not have to be expensive.
Install protection software to block FBI Online Agent – MoneyPak Malware and other threats
Having an effective anti-malware program is the best way to guard your computer against malware and threats. Although full version of anti-malware will cost some penny to obtain, it is still worthy to buy one. With real-time scan, it will be safer for you to browse the web, download files, and do more things online.
Keep all programs up to date
It is important to download critical update for installed programs. Software updates includes patches for security flaw that may utilize by an attacker to enter the computer. This flaw may be taken advantage by FBI Online Agent – MoneyPak Malware, viruses, and malware to attack the computer. Crucial programs to watch for updates are MS Windows, MS Office, Adobe Flash, Adobe Acrobat, and Java Runtime.
Activate security features of your Internet browser
SmartScreen Filter, Phishing and Malware Protection, and Block Attack Sites are the respective security features of Internet Explorer, Google Chrome, and Mozilla Firefox. Although, it may not fully guard your computer from online attack, at least it can lessen the risk. Enabling these features also helps to secure your private data and avoid identity theft.
Be a responsible Internet user
Antivirus programs and security features of Internet browser facilitates real-time protection and monitors harmful activities online. However, it tends to malfunction for some reasons. Thus, you do not have to be fully dependent on these tools. It is always best to practice safety measures when using the Internet.
Comments and Suggestions
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