Trojan.ADH – Heuristic.ADH
Trojan.ADH or Heuristic.ADH is a very harmful Trojan that will infect executable files on the compromised computer. Trojan.ADH and Heuristic.ADH are generic detection for a malicious files or computer virus with the same functionalities and payload once executed on the system. It brings several malfunctions to affected computer and endangers the operating system.
Alias: Trojan-Banker.Win32.Bancos.isn, W32/Koobface.worm.gen.o, Mal/EncPk-KX, Mal/EncPk-LC, PWS:Win32/Zbot.gen!Q
Damage Level: Medium
Systems Affected: Windows 9x, 2000, XP, Windows Vista, Windows 7
Characteristics
Once running on the computer, Trojan.ADH will perform various malicious tasks including the following:
- Trojan.ADH may allow a remote attacker to gain unauthorized access to compromised system.
- This Trojan also downloads malicious files from its hosts and updates itself.
- Infected computer may experience a slowdown in performance when this Trojan runs several processes in the background.
- It steals sensitive financial data like online banking details and credit card account.
- Apply a rootkit functionality to hide its presence on the computer.
- Capture screen shot images and sends it to a remote location through email.
Distribution
Trojan.ADH uses several methods to spread a copy. In most cases, it is injected to illegal files like key generator and program cracks. These files are widely available over the Internet. Various web sites and peer-to-peer connections are significant sources that may bring Trojan.ADH on one’s computer without their consent.
Detection and Removal
Trojan.ADH is a generic detection process. Certain anti-virus vendors designed the method to identify new malware threats using highly sensitive detection skills. In most cases, files detected as Trojan.ADH are somehow malicious or may contain suspicious behavior. However, this detection process may rarely identify valid files and legitimate programs that show similar characteristics of the Trojan. Hence, deleting valid files may result to system or program malfunction. Therefore, it is important to check files that are identified as Trojan.ADH before executing any actions.
How to Remove Trojan.ADH – Heuristic.ADH
Restore Windows Components
During an infection, Trojan.ADH drops various files. The worm intentionally hides system files by setting options in the registry. With these accomplishments, the best solution is to return Windows to previous working state is trough System Restore. If previous restore point is saved, you may proceed with Windows System Restore.Manual Removal Procedure
1. If an anti-virus program is present, update the definition file. Each anti-virus program has its own way to update the database. Please refer to your software manufacturer’s manual.
2. Reboot Windows in Safe Mode to ensure that only minimal Windows components are loaded.
- After turning on the power of the computer, press F8 on your keyboard.
- It will display the Boot Options menu, select Safe Mode.
3. Run a full system scan and clean/delete all infected files related to Backdoor.Cycbot.
4. Delete or modify any values added by Backdoor.Cycbot to the registry if present. Please see the reference.
- To edit the registry, click on Start > Run and type regedit.exe in the field.
- Alternatively, you may press Windows Key + R on your keyboard to open the RUN command.
5. Exit registry editor when done. You may now restart the computer.
Removal Tool
A free removal tool from Norton Antivirus was developed to remove virus and unfamiliar threats without using the traditional AV signatures. Download the tool from this location and start scanning the computer for viruses and Trojans.Alternative Removal Method for Trojan.ADH – Heuristic.ADH
Option 1 : Use Windows System Restore to return Windows to previous state
If Trojan.ADH – Heuristic.ADH enters the computer, there is a big chance that Windows files, registry entries and other essential components are also infected. System Restore can reinstate clean system files by restoring the configuration to an earlier date. The method also replaces compromised files with a clean version. If you have a saved restore point before Trojan.ADH – Heuristic.ADH infiltrates the PC, we highly encourage you to execute this procedure if none of the above works. You may proceed with Windows System Restore, click here to see the full procedure.
Option 2 : Trojan.ADH – Heuristic.ADH manual uninstall guide
IMPORTANT! Manual removal of Trojan.ADH – Heuristic.ADH requires technical skills. Deleting system files and registry entries by mistake may result to total disability of Windows system. We advise you to perform a backup of registry before proceeding with this guide.
1. Kill any running process that belongs to Trojan.ADH – Heuristic.ADH.
- Press Ctrl+Alt+Del on your keyboard.
- When Windows Task Manager appears, look for Trojan.ADH – Heuristic.ADH files (refer to Technical Reference) and click End Process.

2. Delete all registry entries that belong to this malware.
- Press [Windows Key]+R on your keyboard.
- In the 'Open' dialog box, type regedit and press Enter. This will open registry editor.
- Find and delete registry entries as mentioned in Technical Reference section below.
- Close registry editor. Changes made will be save automatically.

3. Scan the computer with antivirus program.
- Connect to Internet and open your antivirus software. Please update to obtain the latest database and necessary files.
- Restart the computer in Safe Mode.
- Just before Windows logo begins to load press F8 on your keyboard.
- On Windows Advanced Boot Options, select Safe Mode and press Enter.
4. Delete all files dropped by Trojan.ADH – Heuristic.ADH.
- While still in Safe Mode, search and delete malicious files. Please refer to 'Technical Reference'. Make sure that you execute 'End Task' first before deleting the file. Otherwise, the system will not let you perform this action.
HEURISTIC.ADH
Aug 15, 2010 @ 19:04:40
HOW Can i clean heuristic virus
johnevert
Aug 17, 2010 @ 01:04:08
Hi, with this type of virus, it will be difficult to remove with installed antivirus program. Try a bootable scanner from Kaspersky.
http://www.precisesecurity.com/tools-resources/free-antivirus/virus-scan-kaspersky-usb/
This can be booted and run from a CD,DVD or USB Drives.
tom
Sep 26, 2010 @ 13:40:23
My Norton anti-virus sends me pop-ups every minute or so saying that it is blocking security risk Heuristic.ADH and that my computer is secure. I can not get the pop-up boxes to stop popping up every minute and it is driving me crazy. I did a chat with Norton and they basically said that they could only turn it off for 24 hours and it would come back which it has. How do I stop this without ditching Norton and going to some other brand of anti-virus? If I have to switch, what brand is recommended? Much thanks.
Gina
Sep 26, 2010 @ 14:09:59
the same thing is happening with me. im with norton but it keeps popping up every minute. how do i stop this?
Corrie
Sep 27, 2010 @ 19:32:31
The same has happened to me. I cant even find the location of the file as i thought that might help.
Any ideas?
Janet
Sep 28, 2010 @ 09:40:50
Same here. Had a support session with Norton. Thought it had gone but came back in a red box instead of yellow!Driving me nuts……Help please!!!
Nathan
Sep 29, 2010 @ 23:46:12
Every time the pop-up comes up, whatever process I’m running, an online game for example, stops, even minimizes, until the pop-up goes away about 8 seconds later. It prevents me from playing the game. Just one problem of several with this thing. I thought if the threat is blocked it does not infiltrate any files. But how or why does this trojan continuously attack?
Robin
Sep 30, 2010 @ 00:05:06
I had the same issue with the Norton pop-up. I found a program on my computer called Relevant Knowledge and uninstalled it this morning. Since I rebooted it has not happened again.
Kiefer
Sep 30, 2010 @ 22:03:42
Ok I just researched this a bit, and apparently its a tracking cookie of some sort. I am also a Norton user and these annoying messages were affecting me as well. To REMOVE this annoyance, go to control panel and look for a douchebag program called Relevantknowledge and uninstall it. Then restart your computer. Next, go to c:\users\owner\appdata\local\temp\*now delete anything that is along the lines of ~os2DF5.tmp at the reletive time of Norton’s message* AND finally it should be gone! :D
To prevent tracking cookies completely, (on Internet Explorer) go to Tools, Internet options, privacy, and set the bar to “block all cookies.”
Ida
Oct 05, 2010 @ 19:48:29
This is very annoying. It pops up every few seconds. Am trying the above suggestion. Hope it works.
Shelly
Oct 08, 2010 @ 02:37:07
Having the same problem I suspected it was the relevantknowledge progran which just popped up on my start menu. Thanks for the tips on getting rid of it. just uninstalled it so wish me luck.
Thanks again for your help
Shelly
C
Jan 14, 2011 @ 21:30:17
People, people, people…. trojan.adh, heuristic.adh & spyware.adh are Symantec’s weak attempt at zero-day exploit detection. They will quarantine or delete any file they don’t like the looks of, which has caused many individuals much headaches. Use common sense when browsing, downloading and installing software, and be careful about arbitrarily deleting files from your computer just because Symantec said you have to. Not knowing exactly what you are doing, you may end up screwing your computer up far worse than your average run-of-the-mill spyware or trojan would have.
jonejan98
Jan 20, 2012 @ 05:26:40
I have seen people complaining about it but? honestly speaking it’s not a virus. The software is used to measure online activity. I also thought it to be a virus initially but then found their website relevant knowledge dot come. I did not have any problem in uninstalling it.
jonejan98
Jan 30, 2012 @ 06:48:20
I have seen people complaining about it but? honestly speaking it’s not a virus. The software is used to measure online activity. I also thought it to be a virus initially but then found their website relevantknowledge.com. I did not have any problem in uninstalling it.
jonejan98
Feb 07, 2012 @ 05:36:22
Thanks for posting this article. It provides useful information. I would like to add my 2 cents though. Some times it is not as difficult to delete unwanted programs as people think, Usually spyware stops users from uninstalling genuine programs also. relevant knowledge is one such example. It is not a virus. It’s a genuine software installed with user’s permission.