AntiVirus Agent – Pop up Alert

AntiVirus Agent pop-up alert is a fake warning that will disguise as genuine Windows warning to deceive computer users. You can only stop this fake alert when the root malware is taken out of the system.

AntiVirus Agent is a fake pop-up alert coming from your Windows task bar. AntiVirus Agent alert is generated by a rogue program called Antivirus Studio 2010. It used to display this fake warning in an attempt to convince you to that it needs an update. By clicking on this pop-up, a new browser window will open allowing you to purchase the rogue program’s registered version. The content of the alert is:

AntiVirus Agent
The antivirus database has become outdated and should be updated now. Click this message to receive the latest antivirus updates.

If you unable to update AntiVirus Agent, it will remain in this trial period. It constantly alarms you of threat infections, which are all lies. Apart from that, it may disguise and show a fake Windows update that will bring harm when executed. We highly recommend you to remove this malware at once. Use the AntiVirus Agent removal procedure on this page to clean your PC and eliminate the threat.

Screenshot Image:

AntiVirus Agent Popup Alert

Associated Threat: Antivirus Studio 2010, Desktop Security 2010

Systems Affected: Windows 9x, 2000, XP, Vista, Windows 7

How to Remove AntiVirus Agent – Pop up Alert

Systematic procedures to get rid of the threat are presented on this section. Make sure to scan the computer with suggested tools and scanners.

Step 1 : Scan the computer with recommended removal tool

1 First thing you should do is reboot the computer in Safe Mode with Networking to avoid AntiVirus Agent – Pop up Alert from loading at start-up.

NOTE: You will need to PRINT or BOOKMARK this procedure, as we have to restart the computer during the removal process.

Remove all media such as Memory Card, cd, dvd, and USB devices. Then, restart the computer and please do the following:

Boot in Safe Mode on Windows XP, Windows Vista, and Windows 7 system
a Before Windows begins to load, press F8 on your keyboard.
b It will display the Advanced Boot Options menu. Select Safe Mode.

Start computer in Safe Mode using Windows 8 and Windows 10
a Close any running programs on your computer.
b Get ready to Start Windows. On your keyboard, Press and Hold Shift key and then, click on Restart button.
c It will prompt you with options, please click on Troubleshoot icon.
d Under Troubleshoot window, select Advanced Options.
e On next window, click on Startup Settings icon.
f Lastly, click on Restart button on subsequent window.
g When Windows restarts, present startup options with numbers 1 - 9. Select "Enable Safe Mode with Networking" or number 5.

Startup Options

h Windows will now boot on Safe Mode with Networking. Proceed with virus scan as the next step.

2 Download our malware removal tool and save it on your Desktop or any location on your PC.

Download Tool

3 Click on the button to start downloading our recommended anti-virus tool. Save it to an accessible location inside your hard drive or clean USB drive if you are downloading from a different PC.

4 When finished downloading, locate and double-click the file to install the application. Windows' User Account Control will prompt at this point, please click Yes to continue installing the program.

5 Follow the prompts and install as 'default' only. There are no changes needed during the installation process.

6 Malwarebytes Anti-Malware will launch for the first time. It is necessary to proceed with software update.

7 After downloading updates, please click on Scan Now button.

8 The tool willl run Threat Scan to ensure that it thoroughly check the PC for any presence of AntiVirus Agent – Pop up Alert and other forms of threats.

MBAM Scan

9 Once the scan has completed, Malwarebytes Anti-Malware will issue a list of identified threats. Mark all threats and click on Quarantine Selected.

10 If it prompts to restart the computer, please reboot Windows.

Step 2 : Ensure that no more files of AntiVirus Agent – Pop up Alert are left inside the computer

11 Click on the button below to download Norton Power Eraser from official web site. Save it to your desktop or any location of your choice.

NPE Download

12 After downloading, navigate its location and double-click on the NPE.exe file to launch the program.

13 Norton Power Eraser will run. If it prompts for End User License Agreement, please click on Accept to proceed.

14 On NPE main window, click on Advanced Scans. We will attempt to remove "AntiVirus Agent – Pop up Alert" by thoroughly scanning your current operating system.

Advance Scan

15 On next window, click System Scan to perform standard scan on your computer.

Scan the System

16 NPE will proceed with the scan. It will search for Trojans, viruses, and malware like AntiVirus Agent – Pop up Alert. This may take some time, depending on the number of files currently stored on the computer.

17 When scan is complete. All detected risks are listed. Click on Fix Now to remove AntiVirus Agent – Pop up Alert and other known threats. Then, restart Windows if necessary.

Step 3 : Remove the Rootkit Trojan that installs AntiVirus Agent – Pop up Alert

Rootkit Remover is a stand-alone utility developed by McAfee. It can be used to detect and remove rootkit Trojan that is associated with AntiVirus Agent – Pop up Alert. This tool can detect rootkit that is part of ZeroAccess, Necurs, and TDSS family.

18 Download Rootkit Remover and save it to your desktop or any accessible location. Click the button below to begin the download.

click to download

19 Locate the file rootkitremover.exe and double-click to run the program.

20 When User Account Control prompts if you want to allow the program to make changes on the computer, please click Yes.

Rootkit Remover Scan

21 Rootkit Remover instantly scans the computer and look for presence of Trojans, viruses, and rootkit that is related to AntiVirus Agent – Pop up Alert .

22 Once it finishes scanning the computer, the tool will require you to restart Windows.

Alternative Removal Procedures for AntiVirus Agent – Pop up Alert

Use Windows System Restore to return Windows to previous state

During an infection, AntiVirus Agent – Pop up Alert drops various files and registry entries. The threat intentionally hides system files by setting options in the registry. With these rigid changes, the best solution is to return Windows to previous working state is through System Restore.

To verify if System Restore is active on your computer, please follow the instructions below to access this feature.

Access System Restore on Windows XP, Windows Vista, and Windows 7

a Go to Start Menu, then under 'Run' or 'Search Program and Files field, type rstrui.
b Then, press Enter on the keyboard to open System Restore Settings.

rstrui-win7

c Windows will display list of saved restore points. Select the most recent one to restore Windows to previous working and clean state.
d It may take some time to fully restore back-up files. Restart Windows when done.

Open System Restore on Windows 8 and Windows 10

a For Windows 8 user, go to Start Search, while on Windows 10, use the Start Menu Search and type rstrui.
b Click on the located program to open System Restore window.

rstrui-win8

c Windows will display list of saved restore points if it is active. Select the most recent one to restore Windows to previous working and clean state.
d It may take a while to fully restore back-up files. Restart Windows when done.

If previous restore point is saved, you may proceed with Windows System Restore.

Troubleshooting Guides

Did AntiVirus Agent – Pop up Alert blocks your Internet access?

It is usual that rogue program prevents user from downloading removal tools from the Internet. Thus, infected computer may be denied to access the Internet by making changes to computer's proxy, DNS, and Hosts file. To solve Internet connection problem, please see our guide in fixing a virus-blocked Internet access. Also, make sure that your Windows Host File is free from any malicious entries. View steps in cleaning Windows host file.

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About Marco Mathew

Marco Mathew works as Windows Network administrator before establishing precisesecurity.com. Now, Marco is dedicating full-time to help computer users' fight viruses, malware, trojan, worms, adware, and potentially unwanted programs.

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