Macrovirus On-call is a bogus security program that will disguise itself to identify numerous threats on the system. In fact, this scare tactics will detect virus that are not really present to trick users. This misleading application may get into the computer in various ways. It can be acquired by visiting maliciously crafted web sites that were made to look like online virus scanner. Aside from that, Macrovirus On-call virus will also propagate by means of a Trojan. Finding security exploits that will be taken for advantage will load the unwanted application onto victims computer without a catch.
Presence of Macrovirus On-call will produce a bunch of annoyances that will divert one’s attention on false security alerts and warning messages. Eventually, this may lead into purchasing of the licensed version of the rogue software. Ignore Macrovirus On-call and all of its warnings and activities. Never click on link or execute any pop-up that it will issue. Download a legitimate anti-malware program and immediately remove Macrovirus On-call. Do this as soon as possible before the fake AV can enhanced itself when it connects to a remote server to download additional threats.
Damage Level: Medium
Systems Affected: Windows 9x, 2000, XP, Vista, Windows 7
Technical Details and Additional Information:
If Macrovirus On-call is installed on the system, various files were dropped. In fact, these files are difficult to locate because it uses random file-names. The fake anti-virus will make itself present on compromised computer until the paid version is acquired. Macrovirus On-call will prevent automatic removal by not having an entry on Add/Remove program of Windows.
How to Remove Macrovirus On-call
Systematic procedures to get rid of the threat are presented on this section. Make sure to scan the computer with suggested tools and scanners.
Step 1 : Scan the computer with recommended removal tool
1 First thing you should do is reboot the computer in Safe Mode with Networking to avoid Macrovirus On-call from loading at start-up.
NOTE: You will need to PRINT or BOOKMARK this procedure, as we have to restart the computer during the removal process.
Remove all media such as Memory Card, cd, dvd, and USB devices. Then, restart the computer and please do the following:
Boot in Safe Mode on Windows XP, Windows Vista, and Windows 7 system
a Before Windows begins to load, press F8 on your keyboard.
b It will display the Advanced Boot Options menu. Select Safe Mode.
Start computer in Safe Mode using Windows 8 and Windows 10
a Close any running programs on your computer.
b Get ready to Start Windows. On your keyboard, Press and Hold Shift key and then, click on Restart button.
c It will prompt you with options, please click on Troubleshoot icon.
d Under Troubleshoot window, select Advanced Options.
e On next window, click on Startup Settings icon.
f Lastly, click on Restart button on subsequent window.
g When Windows restarts, present startup options with numbers 1 - 9. Select "Enable Safe Mode with Networking" or number 5.
h Windows will now boot on Safe Mode with Networking. Proceed with virus scan as the next step.
2 Download the Malware removal Tool and save it on your Desktop or any location on your PC.
3 Click on the button to start downloading our recommended anti-malware tool. Save it to an accessible location inside your hard drive or clean USB drive if you are downloading from a different PC.
4 When finished downloading, locate and double-click the file to install the application. Windows' User Account Control will prompt at this point, please click Yes to continue installing the program.
5 Follow the prompts and install as 'default' only. There are no changes needed during the installation process.
6 Malwarebytes Anti-Malware will launch for the first time. It is necessary to proceed with software update.
7 After downloading updates, please click on Scan Now button.
8 The tool willl run Threat Scan to ensure that it thoroughly check the PC for any presence of Macrovirus On-call and other forms of threats.
9 Once the scan has completed, Malwarebytes Anti-Malware will issue a list of identified threats. Mark all threats and click on Quarantine Selected.
10 If it prompts to restart the computer, please reboot Windows.
Step 2 : Ensure that no more files of Macrovirus On-call are left inside the computer
11 Click on the button below to download Norton Power Eraser from official web site. Save it to your desktop or any location of your choice.
12 After downloading, navigate its location and double-click on the NPE.exe file to launch the program.
13 Norton Power Eraser will run. If it prompts for End User License Agreement, please click on Accept to proceed.
14 On NPE main window, click on Advanced Scans. We will attempt to remove "Macrovirus On-call" by thoroughly scanning your current operating system.
15 On next window, click System Scan to perform standard scan on your computer.
16 NPE will proceed with the scan. It will search for Trojans, viruses, and malware like Macrovirus On-call. This may take some time, depending on the number of files currently stored on the computer.
17 When scan is complete. All detected risks are listed. Click on Fix Now to remove Macrovirus On-call and other known threats. Then, restart Windows if necessary.
Step 3 : Remove the Rootkit Trojan that installs Macrovirus On-call
Rootkit Remover is a stand-alone utility developed by McAfee. It can be used to detect and remove rootkit Trojan that is associated with Macrovirus On-call. This tool can detect rootkit that is part of ZeroAccess, Necurs, and TDSS family.
18 Download Rootkit Remover and save it to your desktop or any accessible location. Click the button below to begin the download.
19 Locate the file rootkitremover.exe and double-click to run the program.
20 When User Account Control prompts if you want to allow the program to make changes on the computer, please click Yes.
21 Rootkit Remover instantly scans the computer and look for presence of Trojans, viruses, and rootkit that is related to Macrovirus On-call .
22 Once it finishes scanning the computer, the tool will require you to restart Windows.
Alternative Removal Procedures for Macrovirus On-call
Use Windows System Restore to return Windows to previous state
During an infection, Macrovirus On-call drops various files and registry entries. The threat intentionally hides system files by setting options in the registry. With these rigid changes, the best solution is to return Windows to previous working state is through System Restore.
To verify if System Restore is active on your computer, please follow the instructions below to access this feature.
Access System Restore on Windows XP, Windows Vista, and Windows 7
a Go to Start Menu, then under 'Run' or 'Search Program and Files field, type rstrui.
b Then, press Enter on the keyboard to open System Restore Settings.
c Windows will display list of saved restore points. Select the most recent one to restore Windows to previous working and clean state.
d It may take some time to fully restore back-up files. Restart Windows when done.
Open System Restore on Windows 8 and Windows 10
a For Windows 8 user, go to Start Search, while on Windows 10, use the Start Menu Search and type rstrui.
b Click on the located program to open System Restore window.
c Windows will display list of saved restore points if it is active. Select the most recent one to restore Windows to previous working and clean state.
d It may take a while to fully restore back-up files. Restart Windows when done.
If previous restore point is saved, you may proceed with Windows System Restore.
Did Macrovirus On-call blocks your Internet access?
It is usual that rogue program prevents user from downloading removal tools from the Internet. Thus, infected computer may be denied to access the Internet by making changes to computer's proxy, DNS, and Hosts file. To solve Internet connection problem, please see our guide in fixing a virus-blocked Internet access. Also, make sure that your Windows Host File is free from any malicious entries. View steps in cleaning Windows host file.