Get rid of [email protected] virus and recover encrypted files using the procedures from this page. Scan the computer with recommended anti-malware and anti-virus tools to ensure complete removal of the malware.
[email protected] Ransomware is a ransomware program and is classed as deadly virus. It was made to infect almost every version of Windows operating system. Ransomware like [email protected] checks the computer for targeted files and encrypts them using advanced algorithm. It also rename the extensions to [email protected]. Lastly, this virus demands payment from victim in Bitcoin currency. Paying the attacker is the only way to obtain the decryption key which is necessary to recover files.
If user execute [email protected] ransomware, it drops some files on system and changes are made on registry so that malware runs on every Windows boot-up. Next, the virus will alter files on the PC like documents, images, video, and audio. Associated programs may not execute neither run the file and errors will appear on the screen.
It is clear that [email protected] virus is one malware that wants to steal money from computer users. If this kind of malware begins to bug your PC, we highly suggest scanning the computer with tools provided on this page.
Ways to recover files encrypted by [email protected] Ransomware.
On this page are procedures to help you remove [email protected] from the computer. Since public and private key combination is needed to decrypt files, it is impossible to recover affected files at this point. We hope to find a workaround with this trouble in the following days. For the meantime, we will maximize whatever we have on hand.
If your PC is running on Windows Vista and Windows 7, there is a feature called ‘Previous Versions’. Although this function only works if restore point was saved prior to [email protected] infection or if System Protection is enabled on the computer. Use Previous Versions to recover files without having to pay for the decryption key.
[email protected] Removal Procedures
Systematic procedures to get rid of the threat are presented on this section. Make sure to scan the computer with suggested tools and scanners.
Step 1 : Reboot Windows Into Safe Mode With Networking.
First thing you should do is reboot the computer in Safe Mode with Networking to avoid [email protected] from loading at start-up.
NOTE: You will need to PRINT or BOOKMARK this procedure, as we have to restart the computer during the removal process.
1 Remove all media such as Memory Card, cd, dvd, and USB devices. Then, restart the computer.
2 Boot Windows computer into SafeMode with Networking.
Instructions for Windows XP, Windows Vista, and Windows 7 system
a) Before Windows begins to load, press F8 on your keyboard.
b) It will display the Advanced Boot Options menu. Select Safe Mode with Networking.
Procedures for Windows 8 and Windows 10
a) Before Windows begins to load, press Shift and F8 on your keyboard.
b) On Recovery interface, click on 'See advanced repair options'.
c) Next, click on Troubleshoot option.
d) Then, select Advanced options from the list.
e) Lastly, please choose Windows Startup Settings and click on Restart. When Windows restarts, you will be send to a familiar Advanced Boot Options screen.
f) Select Safe Mode with Networking from the selections menu.
Step 2 : Detect and Remove [email protected] with Anti-malware Tool
3 Once the computer boots into Safe Mode with Networking, download the Removal Tool and save it on your Desktop or any location on your PC.
4 When finished downloading, locate and double-click on the file to install the application. Windows' User Account Control will prompt at this point, please click Yes to continue installing the program.
5 Follow the prompts and install with default configuration.
6 Before the installation completes, check prompts that software will run and update on itself.
7 Click Finish. Program will run automatically and you will be prompted to update the program before doing a scan. Please download needed update.
8 When finished updating, the tool will run. Select Perform full scan on main screen to check your computer thoroughly.
9 Scanning may take a while. When done, click on Show Results.
10 Make sure that all detected threats are checked, click on Remove Selected. This will delete all files and registry entries that belongs to [email protected]
11 Finally, restart your computer.
Note: If [email protected] prevents mbam-setup.exe from downloading. Download the software from another computer. Renaming it to something like 'anything.exe' can help elude the malware.
Step 3 : Additional Anti-virus and Anti-rootkit Scans
Ensure that no more files of [email protected] are left inside the computer
12 Click on the button below to download Norton Power Eraser from official web site. Save it to your desktop or any location of your choice.
13 Once the file is downloaded, navigate its location and double-click on the icon (NPE.exe) to launch the antivirus program.
14 Norton Power Eraser will run. If it prompts for End User License Agreement, please click on Accept.
15 On NPE main window, click on Advanced. We will attempt to remove [email protected] components without restarting the computer.
16 On next window, select System Scan and click on Scan now to perform standard scan on your computer.
18 When scan is complete. All detected risks are listed. Remove them and restart Windows if necessary.
Alternative Removal Procedure for [email protected]
Use Windows System Restore to return Windows to previous state
During an infection, [email protected] drops various files and registry entries. The threat intentionally hides system files by setting options in the registry. With these rigid changes, the best solution is to return Windows to previous working state is through System Restore.
To verify if System Restore is active on your computer, please follow the instructions below to access this feature.
Access System Restore on Windows XP, Windows Vista, and Windows 7
a) Go to Start Menu, then under 'Run' or 'Search Program and Files' field, type rstrui.
b) Then, press Enter on the keyboard to open System Restore Settings.
Open System Restore on Windows 8 and Windows 10
a) Hover your mouse cursor to the lower left corner of the screen and wait for the Start icon to appear.
b) Right-click on the icon and select Run from the list. This will open a Run dialog box.
c) Type rstrui on the 'Open' field and click on OK to initiate the command.
If previous restore point is saved, you may proceed with Windows System Restore. Click here to see the full procedure.